SHIPPING
We ship worldwide!
TERMS
Your orders are shipped within 3 working days from the day of purchase.
If you’re in a hurry to receive your order we can accommodate where possible. please email us before purchase.
International orders (including EU) may be subject to VAT, customs duties and a clearance fee. Customers are liable to pay for any such charges.
Heavy and/or bulky products under £200 will incur +£12 on top of the shipment fees outlined below
YOU GIVE, WE GIVE
Free domestic shipping for orders over £100 with code FREEUK.
Free domestic shipping for bulky orders over £200 with code FREEBULKYUK.
UK
For orders that don’t qualify for above discounts, items are shipped via:
Royal Mail Tracked 48® for £4 + £1 for each additional item
EUROPE
Items are shipped via Royal Mail International Tracked service for £11 + £1 for each additional item.
See full list of countries here.
US & CANADA
Items are shipped via Royal Mail International Tracked service for £14 + £1 for each additional item.
REST OF THE WORLD
Items are shipped via Royal Mail International Tracked service for £26 + £1 for each additional item.
RETURNS
We are happy to refund unused and undamaged products within 14 days of your purchase date,
except for custom-made items and earrings (for hygiene reasons).
Customers wanting to return items should contact us with their order number [hello@thisismothertongue.com] to receive instructions.
We do not offer refunds for custom-made items or items bought in instalments.
Return shipping costs must be covered by the customer except when items are faulty (outside of specified imperfections).
We are not able to refund any charges related to VAT, customs duties and clearance fees.
We hold the right to deny refunds if the product returned does not meet the requirements of our returns policy.